Fieten & Roos B.V.

I have had an extremely bad experience with this company. I could write a book about the work carried out for us, but here is a short summary: the fitter repeatedly does not have the right tools with him ('do you have an HSS drill for me?') / the fitter does not have any cables with him (he forgot both the UTP and HDMI cables), so he provides them from his own stock / the fitter removes the intercoms from the walls and then comes with the message that he does not have brackets for the new intercoms (so more than a week without a doorbell!) / the fitter connects the new intercoms incorrectly, causing them to burn out, so we have to wait a few more days for parts / a second fitter comes by to install the new intercoms for the second time, but knows nothing else about the job, so the door control still does not work / the first fitter comes to restart the security system, but has no description of the installation, and therefore forgets half of the door contacts / when resetting the security system, the fitter cannot erase the old data (from the previous residents) because 'the laptop with the software no longer works': because of this we were welcomed with a message for the previous residents on the security display, the message texts were not adjusted and the mobile number of the previous residents was called in case of burglary or malfunction (!) / the technician returns especially to provide the remaining door contacts with batteries, but forgets to bring the batteries (!) / the technician has installed an incorrect buzzer in a door control (6V instead of 12 V) and also connected the plus and minus incorrectly, which means it does not work. The internal and external communication within this company is below all standards: regularly leaving voicemail messages without a response, promises 'we will pass this on to the technical department' are not followed up, and it seems as if people do not know what each other is doing. The total job, which had an expected duration of approximately 2 days, took almost 2 months in total, during which I had to insist on finishing the job each time. The only competence within this company seems to be invoicing: the invoices always came promptly after each part of this project.

Always been satisfied. Very good service! Even after canceling subscription due to moving.

Plus point: The work van looks good (at least seen from the back). Negative point: The driver obtained his driver's license in the Assen traffic park. Driving 60 km/h on a highway because you have an argument with some truck driver. Well, then I don't think you're doing very well in your upstairs room.

A top company thinks along with the customer and, in consultation with the customer, makes adjustments if necessary. They try to solve problems as soon as possible

Unprofessional company, always malfunctions.