Chubb Fire & Security B.V.

I have been contacting Chubb all week and being told I will receive a call back. After finally speaking to a technician by telephone, an appointment would be scheduled. (Had to call twice for this and still the famous planning man did not call back). Today I finally get through to the man from the planning (the man makes a complete analysis of how I feel. This is not appropriate!) I ask 5 times when a technician can come, to which I am always told that I am irritated. Finally he says he's sending a technician today and hangs up the phone. Great service! In addition, despite the fact that the alarm cannot be turned on due to an error, I still receive the telephone from the control room because we have an alarm. Very strange if we don't have an alarm. This also costs us another 125 euros because security has to go on site. Are you thinking about installing an alarm? So definitely don't go to Chubb! They are unfriendly and care 0.0 about their customers!

I am very disappointed with the service I have received from Chubb Fire & Security HQ. Although they installed our company’s security equipment, they have failed to ensure that it is working properly. I have tried for months to contact the account manager to resolve my issues, but no one answers and my requests for a call back are ignored. This is not only frustrating but also dangerous. If the equipment is not working properly, our company is at risk of being targeted for a burglary or other crime. Meanwhile, the bills continue to mount without any improvement in service. I hope this review will encourage Chubb Fire & Security HQ to take their responsibilities seriously and resolve the issues I have raised. It is unacceptable that a company charged with the safety of others should display such a lack of customer service and communication. I cannot recommend this company and will be looking for another security provider in the future.

NAV your response: the appointment is for next week.... you can still adjust it and make a time appointment just like the 28 years before. Very bad service. Have a customer wait between 11 a.m. and 5 p.m. so that the technician can visit at his convenience.

Don't do that, I won't do business with them anymore. There are many parties that maintain Chubb installations, better and cheaper, and DO provide service.

We checked 4 fire extinguishers, 1 fire reel and 1 fire blanket within 15 minutes and sent an invoice for €212.70. If you want to get rid of your money, this is a suitable party.