Sesam Toegangscontrole B.V.

This is a top company. We bought a house with a fence that was once installed by Sesam. From day one everything was well organised. You will be answered promptly or you will always be called back quickly if necessary. Quotations are fair (if parts need to be replaced). Since then we have concluded a maintenance contract. Everything is neatly maintained once a year. The appointment for this will be scheduled quickly. This company deserves nothing less than 5 stars!

BEWARE OF ORDERS FROM "SESAM-TOEGANGSCONTROLE" IN VOORHOUT I have been a customer of "Sesam" since May 2009 when I had an intercom system supplied and installed. Recently, an electric strike plate, which is part of the intercom system, developed a defect, which had also occurred in June 2014. I ordered the strike plate in good faith, but was shocked when I received the accompanying invoice. The strike plate was charged at €69.80, and the shipping costs (a "letterbox package" with postage of €4.35) were €15.00, both excluding 21% VAT. (total amount €102.61). This situation prompted me to inquire with Sesam's supplier, Maasland (as indicated on the packaging of the strike plate I received). This company supplies the strike plate (also to private individuals) for €45.06, including VAT and shipping costs. I informed Sesam that I understand the handling fee, but that a difference of 128% (€102.61 and €45.06) is unacceptable. Sesam is completely unsympathetic and unwilling to accommodate me. I have informed them that I consider my relationship with them terminated and will pay the invoice under protest. THINK BEFORE YOU ORDER FROM SESAM-TOEGANGSCONTROLE BV

Scammers! After three years, the Doorbird broke, and they didn't offer any goodwill. I received a quote of €850 excluding VAT for an older model they still have in stock. Doorbird itself will supply the successor (a better one) for €584 including VAT. They had another company come by: the unit broke due to an installation error; the rubber cover on the back of the Doorbird wasn't properly installed, causing water to enter the unit. Wim van Hartingsveldt takes no responsibility and tries to rip you off with exorbitant prices, even though it's their own fault. Never buy anything from them!

BEWARE OF ORDERS FROM "SESAM ACCESS CONTROL" from VOORHOUT, I have been a customer of "Sesam" since May 2009, when I had an intercom system delivered and installed. Recently, a defect occurred in an electric strike plate, which is part of the intercom system, which had already been the case in June 2014. I ordered the relevant strike plate in good faith, but was shocked when I was sent the corresponding invoice. The closing plate was charged for €69.80 and the shipping costs (a "letterbox package+" with postage of €4.35) for €15.00, both excl. 21% VAT. (total amount € 102.61) This course of events prompted me to obtain information from Sesam's supplier, namely the Fa. Maasland (as indicated on the packaging of the closing plate sent to me). This company supplies the strike plate (also to private individuals) for €45.06 incl. VAT and shipping costs. I have indicated to Sesam that I understand charging treatment costs, but that I do not find a difference of 128% (€ 102.61 and € 45.06) acceptable. People at Sesam have no understanding and are not willing to accommodate me. I have informed them that I consider my relationship with them to have ended and will pay the invoice under protest. THINK BEFORE YOU ORDER FROM SESAM-ATENTSCONTROLE BV