Sani Nederland

On February 7, I went to Sani Nederland Hilversum to buy bathroom and toilet accessories: 3 towel hooks, 2 toilet roll holders and 2 toilet brushes. Everything was ordered and would be delivered promptly. On February 13, I received a call that my belongings had arrived. When I went to pick up the things, it turned out that only the toilet brushes had not arrived yet. No problem, I thought, because they told me that these would “still come, after the carnival”. My bathroom and toilet renovation was scheduled for March and the employee assured me that I would receive everything on time. After the carnival I called again, because of course they had not kept me informed, and guess what? Still nothing in! Then I was told that the toilet brushes would be delivered on March 25. I emphatically asked whether it would really be on time, and the employee literally said: “It will all be fine, it will arrive on time.” On March 26, I called again - and guess what? Still nothing! This really drove me crazy. My bathroom and toilet had already been ready for a week and I was still empty-handed. I decided to cancel my order because I didn't trust this whole thing anymore. And then comes the best part: I had to pay 10 euros return costs. While they are the ones who have been stringing me along all this time with empty promises. I was always assured that it would “arrive on time”, but that turned out to be simply not true. In addition, the customer service is really worthless. Every time I call, they say: "We'll call you back shortly, we'll just check." And what happens? Nothing at all! I've always had to call myself to find out. After canceling the order I also had to wait another two weeks for my money. I had to keep calling myself, and every time I got someone else on the line who was not aware of anything. Nobody knew anything, nobody arranged anything. I eventually got my money back, and thankfully they didn't charge a return fee. But after everything I've been through, it was the least they could do. This entire experience was frustrating, tiring and completely unprofessional. I will never buy anything here again and I won't step foot in there again. If I could give zero stars I would. Save yourself the trouble and don't buy anything here!

When choosing and stuff you get great help and advice but when the bathroom is ready and there is a problem you get no feedback from the lady. You have to constantly call back yourself and it takes weeks before a new product is delivered and also installed. The after-sales service is also quite disappointing. The contractor on the other hand is pleasant to work with and also calls back himself.

Nice choice in a messy store. Choice made. The lady has calculated everything. This was also the reason to go to a specialty store. Because we wanted to give it to the lady, we also ordered a rain shower and toilet of some quality, we thought. However, afterwards it turned out that we had paid 200 euros too much for the rain shower. When I wanted to return the rain shower, the lady started being difficult. We then came to an agreement, the lady would supply a shower enclosure for a nice price. We thought everyone was satisfied. While tiling, we turned out to have more than three packs of floor tiles too many: 10 tiles of 60x60cm. And wall tiles too short. Nice calculation error. Floor tiles can be exchanged for wall tiles with a closed exchange. This was also nicely done. When we wanted to finalize the shower cabin, the lady suddenly knew nothing about our price agreement. Now it was suddenly more expensive again. She would call back. Never heard anything again. Elsewhere we ordered a beautiful shower cabin. Wasn't more expensive either. Don't be too quick to fall for Madam's sweet talk. You'll never see us there again.

Great business! I was helped very well and received friendly and professional advice. Delivery exactly as agreed, same quote and beautiful items. I received help when I made a calculation error myself and was able to exchange it without any problems. Great business. So recommended!

I bought tiles, sink and accessories, etc. for our toilet in this store. Received very friendly and expert help from the owner Lisette. A few days after the visit, a handyman company recommended by the company came to renovate and tile the toilet. However, when this was finished we were not happy with it. A telephone call with the company that had taken on the job and with Sani Nederland, Lisette, resulted in Lisette coming to the site to have a look and without hesitation she made the decision "This has to come out, this cannot be done like this." Due to the holidays, the toilet was emptied again in the new year and the tiles removed. After a few days, the walls were leveled again by a plasterer and another tiler came to install the tiles. The result is that, partly thanks to Lisette's efforts, we now have the super beautiful toilet that we had in mind. So thank you Lisette and her staff. It goes without saying that I can definitely recommend this company!!