Warmte Groep B.V.

We had a faulty boiler. The communication via email before the visit was decent, though I had to ask a few questions multiple times to get an answer. However, in the end all questions were clearly answerred. The visit itself was good: a knowledgeable and friendly mechanic came to service our boiler.

Not recommended at all. I took a new contract with Warmte Groep for the first time for regular maintenance, there was no issues with the boiler. I requested for a person who could speak English so that I could understand him. They sent a guy who could speak broken English which is also fine with me because atleast he could understand what I was saying. This guy was rude since he entered my house but I did not care as long he does the job. The maintenance was costing me €185 euros, there was no problem with the boiler so I did not expect any parts to be replaced. This guy from Warmte said he need to change some parts and that would cost me €89 (maintenance kit) additional, we agreed to that and got a little busy with our office work. Later he said another small part needs to be replaced but did not tell how much it will cost. At the end he said the total bill is €566 which is absurd, the small part was gas block+ignition unit set which costed €292. We were shocked and upon asking he said I told you I need to replace this part, he did not tell the price before. There was no issues with the boiler earlier so I don't think this part even needed replacement. I just needed a maintenace so that there is no issue during the winter months. We had to pay the full amount as he has already done the work. The guy was even more rude while going out. Very dissapointed with the service!!

if you're reading this review, please avoid this company at all costs. they don't fix issues, they don't propose solutions. They came three times and I paid 800 euros, for telling me they cannot fix my issue with the boiler. they are a scam.

I booked a revision only to find out that they could not do any work to the heater because of the way it was installed. I do understand that, but the reason I give a negative review is because I was still charged 100 euros... This should have been avoided if they would have asked questions before sending someone, or asked me to share more details about my heater. Pretty annoying to pay for a 3 mins consultation of "we can't work with this..."

Not recommended at all. I took a new contract with Warmte Groep for the first time for regular maintenance, there was no issues with the boiler. I requested for a person who could speak English so that I could understand him. They sent a guy who could speak broken English which is also fine with me because atleast he could understand what I was saying. This guy was rude since he entered my house but I did not care as long he does the job. The maintenance was costing me €185 euros, there was no problem with the boiler so I did not expect any parts to be replaced. This guy from Warmte said he need to change some parts and that would cost me €89 (maintenance kit) additional, we agreed to that and got a little busy with our office work. Later he said another small part needs to be replaced but did not tell how much it will cost. At the end he said the total bill is €566 which is absurd, the small part was gas block+ignition unit set which costed €292. We were shocked and upon asking he said I told you I need to replace this part, he did not tell the price before. There was no issues with the boiler earlier so I don't think this part even needed replacement. I just needed a maintenace so that there is no issue during the winter months. We had to pay the full amount as he has already done the work. The guy was even more rude while going out. Very dissapointed with the service!!