Service & Montagebedrijf Rob Braam

Every year there are complaints about Braam's planning. Stayed home 3 times this year because the technician was coming by, and 3 times in a row no one showed up. Planner is busier making excuses than solving the problem. The problem really lies with the planner who works there. No overview at all. It has never gone well the first time. I think telephone numbers and email addresses are still written down by hand, or so it sounds. “Yes, I lost your phone number.” How?

Unfortunately a bad experience with this company. I had a problem with my hot water. Reported this problem and a technician subsequently carried out maintenance on my boiler. Friendly technician, basically satisfied. Unfortunately, the problem did not appear to have been resolved. Can happen; contacted again. I was then advised to contact the manufacturer and asked for a price indication. This was followed by a very customer-unfriendly app session and contact was eventually lost. I find it very unprofessional to treat your customers this way. I cannot say much about the quality of services because the maintenance may have been carried out well, but it did not have the desired result with regard to the malfunction. However, the customer friendliness and communication can be called rude.

Been a customer for central heating maintenance for a long time, that went well. I have now had to deal with a loss of pressure in the central heating system, but that is where the knowledge of this company stops. They are not interested in leaks and underfloor heating problems, they don't know enough about it. The distributor turned out to be broken, but they did not acknowledge that. Had to have a very expensive leak detection done for nothing! Then they simply do not keep appointments, simply wait for nothing or cancel at the last minute. Now finally resolved after 6 months...... what do you think... it was just the distributor that had rusted through. Was literally visible to everyone, I pointed it out to them during an initial inspection. Now almost 1200,- poorer and been in the cold for a long time......

Rob Braam has been servicing our CV boiler to our satisfaction for many years. This year it needed replacing. A few weeks ago we had a new boiler installed. Unfortunately, we had problems within a few days. After reporting it, a new one was installed the next day with a bunch of flowers for the inconvenience. On Sunday itself, an immediate response to a malfunction. Very satisfied customer!

Customer of the family business Braam for years. Has now installed a new boiler and visits annually for maintenance. Always reachable in case of emergency. If there is no answer, I am always called back. Even if there are less urgent problems, there is fast service.