Verwarming Service Brabant B.V.

Very good service and easy service. Even though a subscription service is needed.

Very professional company! We wanted a new heating system and they guided us for the best solution for our house! Also the installation was on time and very good, so we can enjoy the new system!

VSB is not a well-functioning company. Poor administration and technicians. In May 2024 they performed the annual maintenance of my boilers very poorly. Floods causing leaks. An inspection by a third party revealed gas leakage in a boiler. Damage to ceilings, beds and kitchen was not reimbursed by VSB. Well, reminders. Letters sent by me were not answered. I had to hire another company to correct VSB's mistakes. After a year of payment reminders, I still had to hold VSB liable by registered letter for the default and the damage suffered. Only then was there a response. Ultimately, VSB had to admit that they were wrong and canceled the accounts.

In the event of a malfunction (no heating during a frosty period), I received friendly assistance; the technician arrived the next day. He didn't have all the parts with him and said he would return. An appointment wasn't available until a week later, on a (working day for me) week. Half an hour before the appointment, they canceled due to weeks of illness—apparently, there was no replacement. I had to wait another week. Then I received hefty bills. You think you have agreements in your contract, but they unilaterally change them without notice (removing parts). You don't receive a quote for the (considerable) costs that fall outside your contract, nor are they told in advance that they're not covered. And if you then complain, you receive a curt reply full of grammatical errors. No more VSB for me (despite the technicians doing a great job, as far as I can tell). Customer friendliness, transparency, and service-oriented service are also important to me!

Worthless.... Ordered through the website, then heard nothing for two weeks. When I called afterward, it turned out nothing had been scheduled, and there was also a mandatory €380 extra charge for a "safety package," which wasn't even worth 50 euros. Too bad, installation center; we'll buy that boiler somewhere else.