Dakraam Vervangservice

We had two Velux dormer windows installed and three windows replaced. Last Tuesday, they installed our last Velux dormer window in over 38 degrees Celsius. It was a real struggle for the team, but they continue to work efficiently and are very polite. This also applies to the other installers who replaced the previous skylights. Highly recommended! We are very happy with our dormer windows. Thank you for that, and also for your fast service and easy contact.

Need a skylight? Please don't go to Skylight Replacement Service. Our experience with this company was a series of disappointments, unprofessional behavior, and complete disorganization from start to finish. • First appointment: scheduled for June 23rd. The Friday before, we suddenly received a call that it had to be canceled due to a NATO summit. Why this was only revealed at the last minute remains a mystery. • Second appointment: July 9th. This time, too, the appointment was canceled because one of the workers suddenly had to attend a wedding. • Third attempt: July 11th, between 12:00 and 2:00 PM. No communication at all by 2:00 PM. We called, but the phone was off due to busy schedules, so we used the chat option. We were then told they wouldn't arrive until around 3:30 PM due to a delayed job. Ultimately, that day they concluded that the ordered skylight couldn't be installed due to the support beams, even though we had specifically requested photos of the current situation beforehand. "Not necessary," we were told. Apparently, they'd missed a crucial detail. Then they suggested installing a larger skylight, which would take place on July 18th. The installer would contact the head office for an updated quote and a new appointment. Guess what? Radio silence again. Unreachable by phone. No response to previous inquiries. • On July 14th, I requested a callback via chat. This happened on July 15th. I received a quote, but no confirmation of installation, despite repeated requests. • On July 16th, I contacted them again via chat. They promised I would be called back, but of course, that didn't happen. Only after I took action was I finally able to speak to someone. • The planner apparently wasn't aware of anything, and July 18th was no longer "an option." According to her, this entire process was "out of her control." After all this, I indicated that it had to be resolved by next week at the latest. They then made it difficult for me, as if we were being unreasonable. When I explained that this was unacceptable, that we felt we were being strung along, and that we would be leaving a negative review, the planner thought I was "exaggerating" and suggested I write a review instead. So, here it is. The skylight replacement service is an organizational mess, customer-unfriendly, and unreachable when it really matters. Deadlines are ignored without mercy, communication is slow or completely nonexistent, and you, the customer, are being strung along. Save yourself the frustration. Find a different company.

I received a quick quote with a good price. The installation of two skylights went incredibly fast, as the team didn't take time for drinks. Everything was neatly finished with good communication. Because we had a small leak afterward, it was repaired within a few days. So, very satisfied with this company.

Clear communication, agreements are kept and installed by knowledgeable and friendly employees.

Today we had new plastic skylights with mosquito screens and beautiful outdoor sun blinds installed by Dakraam Replacement Service. Nice guys, worked very neatly and quickly and the overall picture looks great! Really super happy with it😃 Communication well arranged in advance, in between and afterwards. Really super satisfied and highly recommend this company 🤗