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1 december 2023
Called Weststrate to repair a leaking toilet. Weststrate has become part of Hijkoop installation agency. Technician arrived promptly at the agreed time and inspected the toilet. Unfortunately, he came without a vacuum cleaner and emptied the contents of the toilet into the bathtub. It took him an hour to replace the toilet connection set. Work was carried out without cleaning up the mess or sealing the toilet. About 10 minutes after the technician left, the toilet appears to be leaking again. The technician ran out of time that day and comes back a few days later to confirm that the toilet is indeed still leaking, then tells him that he has replaced everything correctly. The advice was to replace the toilet due to deposits/limescale on the drain pipe, which means that the connection set can no longer close properly. There was no other solution. After a few weeks, an invoice comes for 175 euros for 1.5 hours of work and a connection set of 46 euros ex VAT. for an unrepaired toilet. I expected a bill of about half that (an hour of work and a connection set of 20 euros). I was contacted by telephone about my experience and that I thought the bill was on the high side for an unrepaired toilet and that I did not want to pay more than an hour of labor. In addition, I would like to say that I also think the connection set is very expensive. Unfortunately, people are mainly convinced of their own right and are not prepared to make any concessions regarding the amount of the invoice. I understand that not every company has a no-cure-no-pay policy and I am willing to pay for work, even if it is of no use. But I personally don't think it's okay to charge 1.5 hours for such a small job, especially if the problem has not been solved.
16 december 2021
A good company will help you with questions. And the right professionals.
18 oktober 2022
Great experience, highly recommended.
22 juli 2021
Good professional company
4 augustus 2021
Wattstraat 1, Sassenheim
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