Best Building Service B.V.

We had a very disappointing experience with this company after a water leakage in our apartment. While they did carry out the repair work and claimed a large amount from our insurance company, the quality of floor used was clearly substandard. We expected professional service, but unfortunately, that was not the case. Even more concerning was the disrespectful and unprofessional behavior of the person handling the work. Would not recommend based on customer service were far below expectations.

Rekenen absurde tarieven voor hulp bij waterschade, dus NIET doen als je een verzekering hebt met eigen risico. Kosten zijn ruim 7x zo hoog als wanneer je gewoon zelf een paar apparaten haalt bij de bouwmarkt. Daarnaast slechte service, moest er zelf constant achteraan bellen om te zorgen dat ze überhaupt weer langskwamen om hun werk te doen. Zou ze dus voor niemand aanraden!!

Terrible experience with this company. They gave me a price to start the work and when it was done they sent an invoice with a higher price. Had to call several times to understand why I was being charged more than the agreed price and they said they have costs with transport, employees etc. But why that was not included on the original price? Very suspicious!!

This contractor is not transparent in providing insight into the creation of their invoice. Items do not match the quotation and the actual work carried out. When an explanation/specification is requested, you hear nothing for weeks and then you suddenly receive messages in rapid succession in which threats are made if the full invoice amount is not paid in the short term. A substantive response to the creation of the invoice items is not forthcoming. In this case, it concerned repair work for water damage. It seems that this contractor, counter expert and executing parties are working together (to the detriment of the insured). In addition, a sloppy finish of sealant and plasterwork and skirting boards are badly damaged, which means that they had to be completely replaced.

I purchased a rather nice microcement floor through Best Building Service, but the finish and after-sales service leave much to be desired, especially considering the above-market prices for services like leveling. After this leveling, the floor was anything but even smooth, and several edges were poorly finished and there were several white spots in the dark gray microcement. It took over a month for a response to the complaints, but even then, every attempt to reach an agreement with the owner failed completely, and complaints were dismissed based on "years of experience." A friendly employee did touch up some white spots, but weeks later, the differences with the rest of the floor are unfortunately still very visible.