Glaszettersbedrijf Nelis B.V.

Family business (father and two sons) work quickly, cleanly and deliver exactly on what they agree on. Very friendly to deal with and I can only be very positive about the entire experience! Recommended.

We contacted you by telephone months ago and ordered a window that would be installed at the end of November. We didn't hear anything about that after asking several times via the app and trying to call, we were told today that the window was never ordered, which you should have confirmed by email. However, we never received an email. If you start talking about that miscommunication, it is suddenly entirely up to the customer. If you as a customer ask for an apology, this is too much to ask, according to Mr Nelis, and I should just go to someone else if I was so rude. Well, asking for an apology and pointing out your own miscommunication doesn't seem like rude communication to me, you started it when you responded sullenly and rudely to me. This company does this often, according to the other reviews. Very unfortunate

Our experience with this company is very positive. Contact up to and including placement with owner, placement done by his sons. The work they did was of high quality, they worked neatly and they left everything tidy. Even though they are extremely busy, they did not rush it at all.

The gentleman does not keep appointments, does not show up as soon as you have an appointment, now refuses to answer the phone or call back! It says on his site that customer satisfaction is of paramount importance, but unfortunately there is no sign of that because he treats customers very poorly! Unfortunately you can't give 0 stars because it doesn't deserve 1 star

Norse, not customer friendly man, who does not want to admit his mistakes. It started with the fact that he only had 1 window with him instead of 2, which is why an emergency window was installed. When the right window is in, he fills the tack holes with sealant. When you then say that you have never experienced this, he says that he always does this and that you can simply sand over the sealant. After a discussion, new glazing strips were ordered, but these were the wrong ones. In the end, his son solved it neatly.