Van Rossum Kachels

Went there beginning of September on a Saturday looking for a quote for a stove + installation. Showroom was clean but very busy. Was unfortunately a waste of time as 2 ~ 3 weeks later I have received an email stating due to demand they do not work for the Eindhoven area.

In the end we had a beautiful Bullerjan that was available from stock, for which we thank you very much. The process to get there was not satisfactory. Patrick is a very chaotic man who at no point really took the time I would have liked, sometimes blaming me for the situation. He also charged me for way too many materials for the pipe (you can always return it), which was then not returned. Preferably make agreements with this man on paper, otherwise he will forget or deliberately distort them, which ultimately makes me a dissatisfied customer. And in addition to the response: I don't think it was meant in a bad way, it's great that you came to see us, but for a business service it remains a shame that you don't keep promises, don't return a stove pipe that you picked up yourself because there are fingers on it and that you are not present at an appointment at the company, after which you deny having an appointment. In short; a little more structure and the customer experience will be better. I have updated the review to three stars.

Good detailed explanation despite the crowds in the store. Don't push for a direct sale, but take the time for a good explanation.

Today I went to this store to ask if our pellet stove could be serviced. The employee told me that we had an old stove. (4 years old). Our first pellet stove had been there for 7 years. He also couldn't give me a quote. Because we have a stove with a drain through the wall to the outside, he didn't want to service it. This drain has been there for many years. 11 years. It had to do with a tolerance policy. The manner and attitude of this employee seemed very unpleasant. We will look for another one.!!!! After all, you come with your money.

Unfriendly. Money, money, money. An overheated market, perhaps ;-). I asked if a certain type of stove sold here had an air intake. "Those cheap stoves don't have one. If you have a stove twice this price, they usually do." - "Personally, I think €1500 is quite a lot of money," I said. "Well, good luck with your search then, bye." And they hung up. Pretty rude, in my opinion. My impression is that it actually is/was a good company, with nice products, but they've been far too busy for a long time (I sounded really stressed out just now), can't handle it anymore, and as a result, have dollar signs in their eyes and can no longer provide the service they might have provided seven years ago. So, due to an overheated market, the service here is going downhill. My experience was downright unfriendly, in any case. I don't think that was the intention. Maybe it's time for a good vacation or more staff. Thanks for your reply: I'm not disappointed with the stove ;-). I'm still exploring options, looking up all sorts of stoves, and figuring out what's out there. Yes, you certainly gave a decent answer to my question. That's why I wrote above that I suspect you've always been a very respectable company. What bothers me is the unfriendly way you responded to my comment that I think €1500.00 is quite a lot for a stove. You laughed and said, "Well, good luck with your search then, haudoe." And you hung up. Why would you do that to a potential customer? Why would you even do that? Just like you're now commenting on this review, that's what you should do on the phone. Just kindly take the time to talk to your (potential) customers. And if you don't like selling those cheap stoves yourself, then don't sell them... ;-).