Lestrade Service

I have only recently moved to the area, but my parents have been regular customers of Lestrade for 30 years. That is why I contacted Lestrade to replace my WTW unit. I am very pleased with how that went. The communication by email was very clear, with a detailed quote. The installers were on time and carried out the job well. I have no personal experience with the subscription service/maintenance, but I have every confidence in it given my parents' experience with this company.

New boiler installed, great service! Professionalism and commitment 👍 Being given broad advice on the possibilities of heating my house is something I would have liked. But the choice that has now been made is fine. I can handle it for a while and it is also a bit more economical 😉 thanks!!

Unreliable and very poor service. They never showed up for repeated reports of leaking water pipes and broken drains from the kitchen island. Had a maintenance contract for more than 20 years. Never used it for a calamity. Now that there was an emergency after all these years, they let us down. Outrageous! Cancelled immediately. As a thank you, an invoice for the remaining amount regarding the maintenance contract.

Even one star is too little. On September 20th, maintenance was carried out, invoice amount almost 500 euros, after which the heating never worked again. Then called to call back for an appointment, which was never done. Called again, whole story about maintenance contract, an appointment was specifically scheduled for January 13th. I got a call today, yes, we are no longer accepting new customers and the appointment was subject to change. While I have previously had maintenance carried out by this same party. This is what you call dirty, unfriendly and anything but service-oriented and literally leaving people out in the cold. Afraid of having to pay for warranty or service, disgusting. I will certainly not have a good word for it in my commercial circle.

I have had my maintenance carried out by Lestrade for years, always good service with friendly technicians!