Schipper Installatie B.V.

In April 2023, we started exploring a heat pump. Requested multiple quotes from various companies. After the first selection, we invited Schipper, among others. By thinking along and advising carefully, we worked out an installation together. After various considerations, we decided to award the contract to Schipper. Due to delivery problems due to corona, the installation could not be installed until 2024. The work started in May 2024 and our heat pump installation (PVT panels + repositioning PV panels including new Solar Edge inverters + Nibe heat pump + boiler and buffer tank, together with the low temperature convectors and adjustment of the underfloor heating distributor) was installed and put into service by highly skilled and experienced technicians. The installation runs perfectly and is silent. Thanks to the good and expert preparation, installation and aftercare of Schipper, we are now off gas. We are a very satisfied customer of Schipper and hope that we can fall back on the support of this company during a first winter if problems arise. We have every confidence in it.

First, they "fix" a malfunction without checking if the problem has actually been solved. So, a second visit is simply billed. Then they refer us to a partner to top up refrigerant for our Nibe, while he's on vacation and we have to wait two months. Then, during the repair, the outdoor unit is turned off and filled (€1600). Incidentally, the technician takes another appointment in between and charges double the time. That's absolutely unacceptable! Then they perform a remote diagnosis because nothing works. THEN they come back again to discover they hadn't turned on the outdoor unit themselves, and then they blithely bill us ANOTHER €480 for that. Professional stealing, so to speak. -EDIT Feb 7- And instead of taking responsibility, they make a cowardly attempt at damage control by posting an excuse online, which doesn't change the fact that Schipper turned it off and charged us for turning it on, or the fact that they didn't check their own adjusted settings. Incidentally, out of arrogance, they unilaterally terminated our maintenance contract and disconnected the Nibe unit. This, ladies and gentlemen, is the pinnacle of their "service."

I've been a customer of this company for over 20 years. I requested a heat pump in December, but no response. After three weeks, I called, "You'll be called back," which I didn't. Then, suddenly, a quote (without a home visit) arrived in the mail, almost 40% higher (!) than the exact same delivery to the neighbor across the street (just over a year ago). I called again for clarification, and "You'll be called back," which I didn't... Typical of a company with too much work and no attention or decency for (existing) customers!

Do not recommend this company. Don't say anything if they have made a mistake after repeated requests for a response, charge more hours than they actually spend on the job. Not a professional party...

My central heating boiler indicated an "ignition" fault. After inspection, an electrode had to be ordered. During the first visit I indicated that the repair should not cost much because the boiler is 12 years old 5 days later the boiler turned out not to work, even with a new electrode. I immediately asked for a quote for a new boiler. After that I heard nothing more. No quote and no hot water. After many telephone calls, I finally received a quote for a possible repair (materials over 800 euros) and a quote for a new boiler (much higher than a quote for the same boiler incl. extras from Feenstra. With an invoice for the part, which is of no use to me at all, they were very quick. Literally and figuratively left out in the cold by Schipper BV A cold shower!