Bogro Snelrewaard B.V.

In our newly build appartement, Bogro installed a heated flooring system. The system does not seem to work as intended, does not heat up, temp cools down a lot in the evening, etc. When calling them a woman named 'Gerdi' answered the phone, which is one of the most rude, inconsiderate and unprofessional people I have ever spoken to. Please avoid this company if you can.

TERRIBLE COSTUMER SERVICE! I entered in my new house in February 2018. At that time the heat system was not functioning and we were instructed by previous owners that Bogro was providing the services and your company could be contacted for the maintenance of the system. I contacted Bogro on February 16th for the maintenance check as I had no hot water. The technician evaluated the system and said that was a pressure issue and the rest was perfectly fine. Although, the problem persisted, but this time was a massive noise coming from the central heat. Another technician came few weeks later. This time the technician said that I should release the pressure every time that there was a sign in the central screen. I followed the technician instructions, and I did the procedure to release the pressure almost every month. In November 15th a leaking started from the central heat system, therefore I called Bogro Services. I was informed that my contract was over and no technician was available for a visit, I should contact another company. Following you company instructions I contacted Bureau BVO, that came on that day for a technical visit. During the visit the technician informed me that my central heat system has a leakage due to bad maintenance service. The main part is completely rusty. I was extremely surprised since the heat system is very much new, from 2011. Bogro is not interested whatever the costumer get as problem if the contract is expired, even if the problem was due to bad service provided DURING contract period. I am now a costumer being penalized, and having to change the entire central heat system due to bad service provided by Bogro. I due understand that costumer satisfaction is not a value that Bogro relates, though to conclude this extensive explanation, what made me even more discredited was to go back to my friend which I indicated Bogro and said that because you provided bad maintenance DURING contract I have to exchange the whole system.

Terrible costumer service !

I don't know who gave this man his driver's license, who taught him to drive, or what his eyesight is like. Today he almost hit me with his car on the A4 Rotterdam-The Hague. I won't go into detail about this because there will be a lot of swearing. Such People Must Walk (VX-648-R)

Again we are in the cold, from the beginning the Stiebel Eltron Heat Pump has never worked well, when you call the Breakdown Service, they simply say that they have someone available on Monday, it is now Friday morning! So I say, should I stay in a hotel for the time being? Yes, that is the answer, really unbelievable! I am also involved in this technology, but I have never experienced this before!