HeatTransformers B.V.

In June 2024, I had a hybrid heat pump and central heating boiler installed by Heattransformers and initially I was satisfied with the installation. Unfortunately, a few months have passed and the experience is starting to disappoint. After about 1.5 months, I already had a malfunction with too low water pressure, which had dropped to 0.5 bar. After topping up, it initially seemed to be resolved, but after another 1.5 months I have the same problem again: the water pressure has dropped from 1.8 to 0.4 bar. Now I have to top up monthly, while this was only necessary once or twice a year for my old central heating boiler. I have raised this problem several times with customer service, where Paul, the team lead, is involved. He claims that it concerns a leak outside the installation, which I doubt because this problem did not occur before the installation. In addition, I have obtained information from a professional party who indicates that the problem is indeed related to the installation. Unfortunately Paul refuses to send someone to fix the problem. What a disappointing service. It is not even half a year old and I have already had the same problem 4 or 5 times. I would have expected more from a company like Heattransformers. My advice: be careful about choosing an installer who is not prepared to finish their job properly.

Update: HeatTransformers was able to get the heatpump working correctly and they were able to resolve all the issues, currently I am satisfied with the installation but I give 4 stars because it took 5 months to actually fix those issues. The heat pump is Intergas Xtend which was a new model and naturally had some early model problems Original Review: Please stay as far away as possible from this company, they installed an Intergas Xtend heat pump along with a new boiler on October 23rd for my house, and everyday since I regret my decision to go with HeatTransformers. First of all, the installers told me they were freelancers and that they don't work directly for HeatTransformers, they also mentioned that this model (Intergas Xtend) is their first time installing it so zero experience with this specific model. At the end of the day they couldn't get the heat pump to work and they left (not even the thermostat was working) in the following 3 days, due to incorrect installation, the heatpump concumed 73 kWh of energy!!! The problem is that they did not even call me or follow up because of the incorrect installation, I had to follow up every day on the phone with them. Now after two weeks and days of headache they finally sent an engineer from Intergas to fix the heat pump and the thermostat, now it seems to be working but the boiler pressure drops under 1 bar each night, they don't even come to check and confirm that everything is setup and working correctly, I have to follow up every day... this is the worst service I've seen in years, unbelievable!!!

Unable to contact the breakdown service. Pay 200 euros per year for maintenance and service. --> after hours of trying (after 15 minutes it says you will be called back, that does not happen) finally spoke to someone. Seems like only 1 person is available.

Cannot contact breakdown service. Pay 200 euros per year for maintenance and service. --> after hours of trying (after 15 minutes it is indicated that you will be called back, but that does not happen) I finally spoke to someone. Seems like only 1 person is available.

We are very satisfied with the delivery and installation of our Elga Ace heat pump 6KW. Heat Transformers has provided good information in advance. Our heat pump works well and does not cause any inconvenience due to the relatively quiet engine. In function for only 48h but the daily gas use went down from 12 to 3 m3/day (at the cost of much higher electricity use: consumes 2kWh when heating the house). Time will tell what will be the net benefit.Thermostat remains at 20 degres day and night (any jump in temparature would get the CV ketel to burn gas). Got already €2500 subsidie from Amstelveen, on top of the €1800 that I should get from the overheid (national subsidie)... that helps!