IN-'N OUTDOOR van Steenoven

A guide block of the system of our sunshade broke. Just outside the warranty. Bought the guide blocks myself and the technician came to replace them as a free service!!

You won't hear me complain about the seller and the mechanic, but the communication from the company is VERY poor. I have to contact them myself all the time, they don't have an immediate answer to questions. They promise to get back to me and then you don't hear anything anymore. Delivery time is much longer than was previously stated. The promise was 6 to 8 weeks and I have been waiting for 14 weeks now. Inquiries show that part of the order was manufactured incorrectly and after some insistence the good part of the order was neatly assembled. But then it remains quiet again.

Unfortunately, we do not have a positive experience with IN-'N OUTDOOR. Poor communication, unclear delivery times of the ordered external blinds and little transparency. Even after contacting us several times and promising to call back, this promise has not been kept. Part of the order has been delivered, the only plus point being that the technicians have done a good job. The other part had to be adjusted, where the verbal price agreement already deviated from the price on the invoice and after approval of the invoice, IN-'N OUTDOOR came up with a different/higher price. All in all, we are dissatisfied with the IN-'N OUTDOOR service.

Last year I took an awning there to be shortened, but due to a miscalculation it had become too short and was of no use. They installed a new awning free of charge even though the old one wasn't in top condition anymore, so I'm very satisfied with how the problem was solved. I would definitely go there again in the future.

Unfortunately, bad experiences with this company regarding keeping appointments. Previously, a mechanic had already shown up on the doorstep without an appointment. Now, after a signed quote, I haven't heard anything for weeks. I contacted them once and was told that the planning department would contact them the following week at the latest. In the meantime, another month has passed without any message. So, that's a bummer. Update: after a new email to the sales department, they did contact them immediately after more than a month and finally scheduled an appointment. Hopefully, the installation will go well.