Zonweringsbedrijf Zonex B.V.

Excellent awnings, nice screen, everything neatly placed, everything left neat and clean. Too bad the planning didn't work out (due to another delayed assignment) but quickly made a new appointment. We are happy with it!!

Neatly delivered, neatly received 1 day before installation that the current job was delayed and that they probably wouldn't make it between 8 and 11 am. That's right, 1 pm there and neatly finished the job, neatly took all the junk with them and got an explanation about the remote control. Next year we will do the rest of the house. As promised, today we had the remaining roller shutters installed, what great people we had at work, over 35 degrees and just kept working. An extra cup of coffee and a bottle of cold water 😀. Just like last time, everything neatly finished and delivered. And neatly called 1 day in advance to see if they could start earlier because of the heat.

Due to errors made by the supplier, the curtains were initially too short. The work to adjust them to the correct length turned out to be sloppy and amateurish. Zonex immediately acknowledged my complaint and arranged for completely new curtains to be delivered in place of the altered ones. I am very satisfied with the correct handling of my complaint. Contact with Zonex was always pleasant and efficient. The five stars are well deserved!

We are very satisfied with the service of Zonex. Our screen door broke 2 years after purchase and to our great surprise it was repaired completely free of charge. The communication was smooth and friendly and the handling was professional. It is rare to experience such good service these days. And we appreciate that very much. A big compliment to Zonex - we highly recommend this company.

End of September 2023 replaced our old roller shutters with new ones via ZonEx. Installation went smoothly. It turned out that it was still quite light in the bedroom, so they later added compression tape between them. Some time later it started to rain and we noticed a loud tapping noise (we work a lot ourselves so are not at home much) this loud tapping was caused by water that ends up on the roller shutter and ends up on the ground floor via the inside of the box. The gutter has already been cleaned and a few months ago it was completely covered, so we had hoped that this would be the cause. Unfortunately, 2 weeks ago I contacted Zonex, because yes, they have a 2-year warranty, also on installation errors or the like, I was supposed to be called back, but this call did not happen. I called again last Friday, they indicated that they could make a sound-absorbing rubber on the bottom roller shutter box at our expense (!!!). I was a bit bewildered and said that she should investigate this internally and call me back with a solution. Today my partner called because I had lost confidence that we would be called. Answer; unfortunately we can't do anything for you; you can take out a maintenance contract and then we can take a look. (??!!) And, rain goes where it wants to go... Never had any problems with the old roller shutters? Easy answer. Such a shame about this company; that within 2 years of purchase, you don't give a guarantee on the product, incorrect installation, and you treat customers. Unfortunately they can't give a statement about this because they don't even bother to come and take a look.