Senft Zonwering

They sell a good product, which you can also find somewhere else, but even if they are not unpolite, their customer care can be improved. After taking the measurements, it took them 3 weeks to order the blinds! I was the one calling them to ask about its status as I wasn't receiving the first invoice. They said they'll do it on that day or the day after but then, again, I was the one calling after several days without any news. I didn't like their attitude, not informing the customer on due time, honestly, I expected more from a company that's supposed to have experience in the business. The blinds are great, but their customer service was dissapointing.

mooi product uiteindelijk geleverd, heeft veel telefoontjes en acties vanuit ons gekost. Wij hadden wel wat meer klantemservice verwacht bij een bedrijf als deze. Er zijn afspraken niet nagekomen, achter aantal dingen moesten we steeds aan maar ze weten je snel te vinden als er betaald moet worden. We zijn nu blij dat t product hangt maar we vonden het gedoe eromheen, de communicatie, erg jammer.

I have filled in the form for a quote of patio screen for my garden on 20/05/24. After disappearing and after my sollicitation, I have received an offerte on 23/06/24 with only a mechanical option, while I need a manual option as the curtain will be not breed and easily handled. Therefore I have asked for another quote with a manual option and beign ghosted since..so from 23/06/24 I never heard anything back...no comment....

Stay away, if you think you're supporting a mom and pop shop, don't kid yourself, you're only rewarding people who either don't have their stuff together or don't care about their customers. Only reason I won't give them a one star is because their installers were great guys who did nothing wrong. The management however is a joke. They don't meet deadlines and don't bother updating you. Was promised 6-8 weeks i.e. before the summer, took until late August after multiple delays with zero pro-active communications. Every update came after I pushed for it. Otherwise, radio silence. When I sent feedback about the poor service, their response was to suggest a date for installation, didn't even address the issues raised or apologize for their shambolic handling of our order.

Easy to communicate in English with them. Very helpful advising products selection and installation crew was fast once the date was agreed upon.