Lekdetectie Combinatie Nederland B.V.

Do not work with this company, stay away from them. The company is cheating, they are extorting money. They send invoices for payment that have no basis in work. NO NO NO !!!

On Monday, July 14th, OTL Nederland was supposed to come between 10:00 AM and 2:00 PM. I took the day off for that! I didn't see anyone between those times. Then, at 4:43 PM, I received a call from one of your technicians saying he was on his way and would be with me at 5:50 PM. I told them it wasn't necessary because he was late, and I hadn't heard anything about him coming later! I had my floor leveled. So, it wasn't possible! On July 15th at 9:29 AM, you called me to reschedule. The new appointment stated that the technician would be on-site between 10:00 AM and 2:00 PM. I wasn't sure which company I was talking to until I received an email from you about the appointment for July 16th. I contacted you again to cancel the appointment, but the woman told me to do so by email. I did this immediately, and my email was sent to you at 10:00 AM with the order number! This morning, July 16th, at 11:09 AM, I received a call from one of your technicians saying he was on his way. I had indicated that this wasn't necessary because I had canceled the appointment for July 16th! Now I've received an invoice for 50% of the total amount because I was too late canceling the appointment! I disagree with this; I fully complied with the terms and conditions and arrived within the time limit! The email states that cancellations must be made 24 hours in advance. People, be warned!

Working with defective materials OTL called in because Enexis noticed a loss of pressure when installing a new gas meter, which means there is a gas leak. OTL could not detect a gas leak with their equipment and wanted to leave empty-handed. First contacted Enexis, who came immediately when OTL was still there. Within 10 minutes, 3 leaks were discovered. OTL equipment turned out not to be sensitive enough for smaller leaks. OTL makes a report with the data from Enexis and charges €514.83. Easy money. My complaint is acknowledged but only wants to refund €100 as a goodwill gesture. Ridiculous. Watch out with this company, they leave and say that everything is okay and you are left with 3 gas leaks. Irresponsible! It is worth mentioning that OTL kept me on the line from 18 February to 4 June, only to come up with an unacceptable proposal on 5 June! manager D. Swarts promises but does NOT keep his agreements (I call back, I come up with a proposal, send me an email and I respond). Unfortunately I did not read a review in advance otherwise I would not have done business with them. OTL has been known for a long time in consumer programs where attention has been paid to their working methods. Also the response from D. Swarts that small gas leaks in old houses are normal and that due to the tightening of the new stricter standards this now comes to light when installing a new meter but does not pose any danger. This means that the established standards are contested by the company through D. Swarts. (It is so little that it does not cause a problem in those poorly insulated houses). Apparently D. Swarts is aware of the insulation level of an old house in combination with gas pipes. Ever heard of sustainability? This does not seem acceptable to me and a danger to the residents of that house. I hope that D. Swarts can sleep well if something happens due to such a gas leak. During the inspection in which no gas leak was found, the employee checked his gas detection equipment by holding it against his gas lighter. It took a few seconds for the meter to start. That says enough about the sensitivity. That would mean that the meter would have to detect for a few seconds everywhere before you can continue along the pipe. That does not happen, the pipes are walked along, so the inspection is done in no time. Also see other reviews that talk about high rates and time available. These are the same as in the past at the leak detection center. The owner has continued under the name OTL. Radar spent a lot of time on that at that time. Problems and working methods have hardly been adjusted. It is possible that leaks were also overlooked there. Also do not be misled by their tips that leak detection is usually reimbursed. Insurance companies usually only reimburse if there is consequential damage. If that is not the case, you have to pay these (high) costs yourself. OTL only answers 27% of the negative reviews. I would like to see an answer to this review, which contains no lie, to hear their point of view.

We had a leak in our new bathroom for over a year. Someone came by several times but no solution helped. I called OTL in the morning and someone had already come by in the afternoon. A professional and nice gentleman took his time and was able to trace the cause of the leak with equipment. A report has also been made for the insurer. I am very happy with the good service from OTL and will definitely recommend this company!

BEWARE: MALAFID COMPANY! Sends email with appointment confirmation with much higher price than agreed. We then immediately indicated that we did not agree. Then we are presented with a very high bill of more than 500 euros for cancellation costs. If we dispute the bill, the facts are being lied to.