van Houts Zonnewering en Rolluiktechniek V.O.F.

We had a Renson Lapure awning installed and other screens with solar panels operated via Singh. We are extremely satisfied with the entire process, communication about delivery times and installation. Professionals work at Van Houts, highly recommended.

Geweldige service zelfs na 4 jaar. Kunnen veel bedrijven een voorbeeld aan nemen. Klasse👏👏👏👏👏

N.a.v. review below: In the meantime, with the help of a former employee of the Van Houts company who had picked up this message, the problem has been resolved quite quickly and easily. If Van Houts had done a little better himself (even if it had ultimately been in response to my negative review), we would have put everything right again. Various responses have now shown that unfortunately we are not the only ones who have this experience of not responding to emails and not solving problems. In 2017, we had the Van Houts company install various roller shutters and a veranda in our home. All this to your complete satisfaction. Until we noticed in 2022 that part of the lighting under this veranda was no longer working. And then you think 'oh well, a broken light, perhaps a transformer; a small matter that will be quickly resolved by Van Houts'. But between the first report in September 2022 and now (March 2, 2024!), we have now received more than 20 emails and several telephone conversations, without any results. All kinds of excuses have now been given (both for not solving the problem and for repeatedly not responding to questions). 'We have stopped supplying this lighting' 'We really haven't forgotten you, but it's not that easy to solve' 'Sorry, I'm sometimes a bit careless in responding to emails' 'We are really doing our best to solve it, but it is difficult' 'We understand your frustration' 'I thought I had already answered your email' 'We have ordered new transformers, we will come and try them soon' 'Indeed, time flies! But we are really working on it!' But still no solution has been offered. In fact, not even once has a mechanic come to look at it. And that, while we live a stone's throw from the showroom. We have shown an enormous amount of understanding (as evidenced by the passage of a year and a half now) and have been very, very patient. (He is a local entrepreneur after all, you keep giving opportunities, you keep trusting, you don't want to rush things). But now we are so disappointed that we no longer want to cover it with the cloak of love. Few customers would have accepted being kept on the line for so long for something as simple as a few lights. If necessary, replace the entire set (we also suggested that, but no response was received either). How exciting can it be; it concerns 10 lights... We had confidence in the Van Houts company, we had confidence in the Van Houts entrepreneurial family. But in the end we are only very disappointed and want to protect others from this. That is why we strongly advise anyone who is looking for sun protection in any form and who thinks Van Houts is the right place for this, to do business with this company. The sales pitch is good and, to be honest, so is the end result. But if something is wrong, you will simply be abandoned. A shame for the good name of this family business. Not for us anymore anyway!

Had an interview with van Houts. Had a nice explanation about the difference between roller shutters. Our wishes were listened to carefully. Good agreements were made and delivered/installed quickly. Friendly and skilled staff!

A well-stocked store for in & out sun protection. A visit to their showroom is more than worthwhile.