Genzo Zonwering B.V.

Worthless business, never do business with them! We were kept on the line for 2 months for the installation of wooden blinds from the Verano brand. The first time we were told a week before installation that the color was out of stock. We could choose another color, which was in stock. Weeks later, at the time of installation (the current window coverings of 4 windows had been removed in the meantime, so that the new blinds could be installed immediately) we were told that the blinds would not be installed, because again the color would not be in stock. We have never heard a grown man with dry eyes make so many excuses!

Compared many things, but still ordered our sun protection from Genzo. Good products, German quality. After ordering everything was delivered quickly and in 1 day. Installation was great. Electrical connection cleverly and not visible. Very satisfied.

Summary: stay away from this company, they do not keep appointments and provide no service. The VVE had held a tender round from which this company emerged. And then the trouble started. There was no communication, we remained in the dark about the delivery date for months (summer came and went) and eventually we received a message that they would come and assemble and whether we wanted to pay a few hundred euros extra per person for the aerial work platform. The aerial platform we hired for another project was said to be unsuitable (although Genzo had not even come to check whether it was suitable), they needed at least a four meter wide aerial platform. We collectively did not agree to this. Legally, Genzo had no leg to stand on, the quotation spoke of a price "including installation" and no general terms and conditions were declared applicable. However, Genzo did not want to see this and it almost became a lawsuit. In the end they agreed, we didn't have to pay anything extra. The installation was done with a container less than 2 meters wide... A year and a half later I needed service and of course I could already see the downpour. Attempt 1 was a phone call. There would be a consultation with a technician and I would hear when they could come by. A week later I called again; I just had to send an email. I did that and got the response (hey, a response!) that the planning was very busy. A week and a half later I called again and the excuse was that the planning had a holiday. I had more than enough and hired another company. This gentleman had it repaired within five minutes. Then I noticed that the rails of the screen were not mounted at the same height. That is apparently too difficult with a window of 1 meter wide. Don't do business with them, you will regret it.

Hopelessly poor service when problems arise..... The Verano awning that was installed 1.5 years ago by Genzo is coming off the wall. After contacting Genzo twice by telephone, we are only told that a receipt will be made, but that they cannot promise that someone could come and take a look at short notice, let alone repair it, because the director is on holiday and there is no planning this week!!! After many other phone calls, another company was finally willing to come and take a look. This fellow dealer notes that it is an acutely dangerous situation and this man has changed his own schedule to come and help us early in the morning. We then called Genzo again with our findings and solution. And what did we get as an answer: they supposedly arranged something!!!! Behind our backs... without contacting us... After hearing about our problem through various contacts today, we only hear complaints about Genzo!!

Lovely people, great service, always available. They even came on Saturday to fix the screen, and even though they don't have technicians working on Saturdays, someone unexpectedly showed up within the hour to install it. We'll be back and recommend them to everyone 😃