Wietse Slager

Top service!

TOP COMPANY with very good technicians and Wietse is always there for you with solutions and advice.

Had a broken washing machine. Wietse immediately delivered and installed a new one. Took the old one with him. In short, very fast service and a competitive price.

I rate the company 1 star. I have no doubt that the craftsmanship will undoubtedly be good. But the communication is downright bad. Called on Tuesday for an appointment because there was a problem with the boiler. Someone was supposed to come on Wednesday to solve the problem, but no one showed up. Called on Wednesday to find out why they hadn't come. Turned out to be a communication error (it can happen). Made a new appointment and explained what the problem was. Possibly a connector or fan dirty or in the worst case it had to be replaced. We had an employee visit us on Friday morning as agreed. Very nice man, nothing wrong with that, comes in, walks with me and rips the protective cover off my boiler in one movement. However, the cover was still attached to the control block with a screw, which resulted in a part snapping off that the control block was screwed to. Then the question arose what was wrong. I then said that I had called the boss and that the resume probably needed to be cleaned. The good man says that he didn't have time for that at all, because it required a lot of work and he didn't have the material with him. Also the water pressure was too low, but I said I would refill it myself like I always do. So the best man left within five minutes, telling me that I had to make a new appointment. There I was, I had to reattach the control block myself, otherwise I could not attach the hood. It didn't sit well with me and I thought I'd call the boss to explain some things. In the meantime, his employee had also called him to explain that he had no time for us. When I indicated that his employee had torn off the hood without loosening the screw and that something had broken off, I received the answer that in 80% of the cases there is no screw left (so 20% are). I think it's great that as a boss you stand up for your staff, because he immediately told me when I had a complaint about an engineer that I should look for another installer (I will certainly do that). After this announcement the conversation ended abruptly. I normally don't like reviews, but because this man did not speak to me properly, I feel forced to express my dissatisfaction in this way. I wish this man a lot of work and satisfied customers and that he will do well in the future. But if this man had let me tell my story and had spoken to me politely (because that's what I did) he would have gained a new customer.

Very bad experience with this company. Repair took months. Agreements were not kept and poor communication from the company. It was eventually repaired, but a big mess was left behind. I therefore have serious reservations about the mere high review scores.