M.o.v.e. B.V.

Even though the vehicle itself is handy, especially for the city center, the customer service, vehicle maintenance and communication is extremely poor... You just have to wish nothing to happen to your vehicle! When it does...it's over! No mechanic will accept to fix it, because "they don't know" what's the problem and "they don't know" how much it will cost, even the specialized mechanics by Move B.V. And when you finally find someone to fix it, you have to wait for a couple weeks or months to even search what's wrong! Probably the company received a lot of complaints for non-existent mechanics, so they arrange to come and pick it up from your city once per week, with a cost of course. But then, you need to wait for the next week or the week after to be delivered. And even thought that sounds like a solution, the communication via email and phone is so poor, that you might miss a couple of pick ups, because the driver didn't make it 🤷🏼‍♀️ hence it's uncertain when your vehicle will be fixed. Terrible situation... It makes a convenient vehicle, extremely uncomfortable at the end of the day.

I bought a MOVE E4 with issues from the first day. - Battery indicator showing wrong percentage or 100% everytime - Scratches on the paint on the delivery day - Water leakage inside - Condensation in the rear LED lights, still waiting for more than 2 months on getting the warranty parts. - Poor communication, no repsonse from several mail attempts For the battery issue they cannot even find a solution or they do not take even action for trying to fix it. Only giving false hope that it will work better at some point, yeah sure making us wait until the warranty expires. Playing hide and seek with customers. Don't buy a MOVE E4 from them, they are not helpfull when they have to fix stuff under warranty. Paying almost 8000EURO for such quality is not acceptable. People that have a handicap buy these cars most of the time because you want to stay mobile.

nice vehicles en good service! friendly people

I received a very good explanation. Thanks for the excellent service. I purchased a vehicle as a result and have already driven over three thousand enjoyable kilometers. Sincerely, Robert

I recommend people go straight to Move in Eindhoven. Good service, fast delivery, and they take their time with you. Of course, people always have something to complain about. After all, we pay a lot for it. But I give this company two 5-star ratings.